Return & Exchange Policy

Returns and exchanges for jewelry must be requested within 24 hours of receiving your order, in line with Kuwait Ministry of Commerce & Industry consumer guidance for valuable goods such as jewelry.
If an item arrives damaged, or you believe there is a manufacturing or quality issue, please contact us within 3 days of delivery so we can review the case.
Items must be unworn and in original condition, with original packaging and tags intact.
Earrings are final sale for hygiene reasons and cannot be returned or exchanged. This does not affect any consumer rights that cannot be excluded under Kuwaiti law, including in the case of a genuine fault or quality issue.
Sale items are final sale and are not eligible for return or exchange, except where required by mandatory consumer protection law.
Submitting a request does not mean it has been approved. We review every request first and will contact you with the next steps.

Consumer policy reference: Kuwait Ministry of Commerce & Industry — Consumer Protection guidance