FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
Where do you ship to?
We deliver across Kuwait and ship to the GCC and internationally. The delivery options and fees available for your address are shown at checkout.
How long will my order take to arrive?
Kuwait
Capital, Hawalli and Farwaniya: express within 2–3 hours, same-day for orders placed before 8 PM, or next-day. Other areas of Kuwait: delivery options are shown at checkout.
GCC & international
Orders are prepared and dispatched within 2–3 business days. Delivery time after dispatch depends on the destination and courier.
Times may vary on weekends, public holidays, launches and busy periods. See our Shipping Policy.
How do I track my order?
Once your order has been dispatched, tracking details will be shared with you where available. Please make sure your phone number and delivery address are correct at checkout to avoid delays.
Can I cancel or change my order?
Orders can’t be cancelled once they have been confirmed and processed. If you notice a mistake in your order details, please contact us as soon as possible.
RETURNS & EXCHANGES
What is your returns policy?
Return and exchange requests for jewelry must be made within 24 hours of receiving your order, in line with Kuwait Ministry of Commerce & Industry consumer guidance. Pieces must be unworn and in their original condition, with original packaging and tags intact.
Earrings (for hygiene reasons) and sale items are final sale. This does not affect your rights under Kuwaiti consumer law, including for a genuine fault.
Every request is reviewed first, so please don’t send anything back until we’ve approved it and shared return instructions. Approved refunds are made to your original payment method.
Read the full Return & Exchange Policy.
Can I exchange a piece?
Yes. Exchanges follow the same terms as returns: request within 24 hours of receiving your order, with the piece unworn and in its original packaging. Earrings and sale items can’t be exchanged.
What if my piece arrives damaged?
Please contact us within 3 days of delivery and we’ll review it with you. You can submit a request or message us on WhatsApp.
MATERIALS & CARE
What are haus pieces made from?
Materials vary from piece to piece. You’ll find exactly what each piece is made from under Materials & Care on its product page.
How should I care for my jewelry?
Avoid contact with perfume, lotions, creams and harsh chemicals, and remove your jewelry before swimming, showering, exercising or cleaning. After wearing, gently wipe each piece with a soft, dry cloth and store it separately in its haus pouch, somewhere cool and dry.
More tips on our Product Care page.
GIFTING
Does my order arrive gift-ready?
Yes. Every haus order is packaged and arrives gift-ready. Tick “This is a gift” in your bag to add a to / from note and a personal message.
CLIENT CARE
How can I contact haus?
Message us on WhatsApp at +965 9220 8339, email hausboutique.co@gmail.com, or use our contact form. We typically respond within 24–48 hours.