If something isn't right with your order, you can submit a request below. Every request is reviewed by our team before a return or exchange is approved.

RETURNS & EXCHANGES

For jewelry, requests must be made within 24 hours of receiving your order, in line with Kuwait Ministry of Commerce & Industry consumer guidance for valuable goods such as jewelry.

DAMAGED OR MANUFACTURING ISSUE

If an item arrives damaged, or you believe there is a manufacturing or quality issue, please contact us within 3 days of delivery so we can review the case.

EARRINGS

For hygiene reasons, earrings are final sale and cannot be returned or exchanged. This does not affect any consumer rights that cannot be excluded under Kuwaiti law, including in the case of a genuine fault or quality issue.

SALE ITEMS

Sale items are final sale and are not eligible for return or exchange, except where required by mandatory consumer protection law.

CONDITION

To be eligible, items must be unworn and in their original condition, with original packaging and tags intact.

REQUEST FIRST

Submitting this form does not approve your return or exchange. We will review your request against the policy above and contact you with the next steps. If approved, we'll provide return instructions directly — please don't send anything back before then.

Consumer policy reference: Kuwait Ministry of Commerce & Industry — Consumer Protection guidance